Rämpspostivastane poliitika
Last updated: 2026-05-10
This Policy supplements the Mailpool Terms of Service and governs all use of Mailpool's services, including domain setup, mailbox provisioning, domain redirection, and outbound email delivery. All customers, sub accounts, senders, and third-party users ("You", "Your") must comply with this Policy. Violations may lead to suspension, termination, and denial of future service.
Mailpool provides domains and mailboxes for legitimate business use only. We actively monitor our infrastructure and cooperate with regulators, blocklist operators, and law enforcement to keep it free of spam and fraud.
1. Legal Compliance
You must comply with all applicable anti-spam, privacy, and consumer protection laws of the countries in which you send email (for example, the EU ePrivacy Directive, the U.S. CAN-SPAM Act, Canada's CASL). Mailpool may audit, monitor, and respond to any regulatory or third-party complaint.
2. Opt-In Requirement
You may send email via Mailpool only to recipients who have explicitly opted in to receive your communications. Purchased, rented, harvested, or algorithm-generated lists are strictly prohibited. If you rely on an existing business relationship, recipients must have been notified that they may receive marketing and given a simple way to opt out.
3. Unsubscribe Mechanism
Every commercial message must contain a visible, functioning unsubscribe link. Requests to opt out must be honored without delay (no more than 10 business days), and no further messages may be sent to unsubscribed recipients.
4. Message Content Standards
Sender headers ("From", "Reply To", "Sender") must accurately identify you and must not mislead recipients. Subject lines must not be false or deceptive. Required legal disclosures (physical address, contact information) must be present, and advertising must be identifiable as such.
5. Prohibited Practices
Without limitation, you must not:
- Send unsolicited bulk email (spam) to recipients who have not opted in.
- Forge or manipulate headers, use deceptive routing, or disguise the origin of a message.
- Send on behalf of a third party without documented evidence of that party's compliance and recipient consent.
- Embed hidden or deceptive tracking mechanisms.
- Circumvent spam filters, abuse reports, or reputation systems (for example, by rotating domains or IPs).
- Use any Mailpool-managed domain, mailbox, or redirect for phishing, fraud, malware distribution, or any other unsafe or deceptive purpose (see Section 7).
6. List Hygiene & Monitoring
You must maintain good list hygiene: remove inactive subscribers regularly, stop sending to any list generating high complaint or bounce rates, and cooperate promptly with Mailpool's requests for consent records, list provenance, and complaint logs.
7. Redirection to Unsafe Destinations
Domains managed by Mailpool may only redirect to websites that the customer legitimately owns or is authorized to represent.
A Mailpool-managed domain must never redirect, directly or through any intermediate step, to phishing pages designed to harvest credentials or payment data, fraudulent or scam content, pages distributing malware or unwanted software, or any destination flagged as unsafe by reputable safety services such as Google Safe Browsing or Spamhaus. Techniques that conceal a redirect's true destination, such as cloaking or changing the destination after review, are equally prohibited.
You are responsible for the final destination of every redirect on every domain Mailpool manages for you, including destinations operated by third parties.
Mailpool continuously verifies redirect destinations against threat intelligence and safe browsing services. Violations of this Section result in immediate suspension of the domain and account, without prior notice and without refund. Where a destination indicates criminal activity, Mailpool preserves evidence and reports it to registrars, blocklist operators, and law enforcement.
8. Investigations & Sanctions
Upon a complaint, feedback loop alert, blocklist notification, or suspected abuse, Mailpool will investigate and may request consent records, list sources, sample messages, and unsubscribe logs. If you violate this Policy or fail to respond promptly, Mailpool may suspend sending privileges without notice, permanently terminate your account, refuse refunds or credits, and report the violation to blocklist operators, anti-spam organisations, or law enforcement.
9. Limitation of Liability
Mailpool provides its services "as is" and accepts no liability for message deliverability, spam classification, or the reputation of your sending domain or IP. You remain fully responsible for all content, recipient lists, redirect destinations, and legal compliance.
10. Changes to This Policy
We may update this Policy at any time by posting a revised version at mailpool.ai. Continued use of Mailpool services constitutes acceptance of the revised Policy.
11. Report Abuse
If you receive spam sent through Mailpool, or encounter a Mailpool managed domain redirecting to a phishing, fraudulent, or unsafe website, report it:
- Report form: https://form.typeform.com/to/b9Zewqcc
- Email: report@mailpool.ai. Include full message headers and the original email, or the full URL of the domain and its destination.
We review every report. Confirmed violations lead to warnings, restrictions, or termination as described above. We never disclose the identity of reporters to the senders involved.